At Digifarm Technologie, we are committed to providing high-quality IT services to our clients. However, we understand that there may be circumstances under which you wish to request a refund. This Refund Policy outlines the conditions under which refunds may be issued for services provided by Digifarm Technologies.
1. General Policy
We provide refunds for certain services in accordance with the terms outlined below. Please review the following conditions to understand if you are eligible for a refund.
2. Services Eligible for Refund
Refunds are available under the following circumstances:
3. Non-Refundable Services
Certain services may not be eligible for a refund. These include but are not limited to:
4. Conditions for Refund
To qualify for a refund, the following conditions must be met:
5. How to Request a Refund
If you wish to request a refund, please follow these steps:
6. Refund Process
Once your refund request has been reviewed, we will notify you of the decision within 7 business days. If your request is approved, the refund will be processed using the same method of payment used for the original transaction. Please allow up to 15 business days for the refund to appear in your account, depending on the payment method.
7. Partial Refunds
In some cases, we may issue a partial refund based on the amount of work completed. If services were partially provided but not in line with the agreed-upon specifications, a partial refund may be offered for the unfulfilled portion of the project.
8. Disputes
If a refund request cannot be resolved through our customer support process, the dispute will be handled in accordance with the dispute resolution procedures outlined in our Terms and Conditions.
9. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review this policy periodically to stay informed of any changes.